Yes. We have a contractors license, surety bond and general liability insurance.
Are your technicians employees or subcontractors?
Our technicians are employees who drive company vehicles and work with company tools.
This offers much more protection for homeowners than the subcontractor model.
Do I need to be home for the service?
No. Most people are at work during the day while we perform our services.
We can usually handle all the details over the phone when we set the appointment.
How do we arrange payment?
We take a visa or master card over the phone at the time we make the appointment.
No action is taken on the card until the next business day after the work is completed.
Am I liable if someone falls and gets hurt while working at my house?
First of all, we
are very safe and it is unlikely that anyone will get hurt at your
residence. AA Window and Gutter Cleaning is licensed with the Department of Labor and
Industries and this agency provides protection for employees that
are injured on the job and pays for their medical bills as well as
time loss. This State sponsored program protects the employee, the
employer and the homeowner.
How often should I have my windows cleaned?
It is a personal decision, but clean windows
let light in the house and can help chase away the
blues. We think a great schedule is to clean outside windows once a quarter and
inside whenever they start to look like they need it.
How do you clean gutters and will you clean up the mess?
We have several methods depending on how
far the roofing overhangs the gutters and the type of debris in the
gutters. One method we use is a gutter tool that attaches to the
end of a pole so we can pull the debris to us and remove it by
hand. Another method we use is a blower to clear debris out of the
gutters. We are careful to prevent debris from going into your
downspouts and drains. We will clean up the mess.
What do you think of Gutter Protection Systems?
Many people spend a lot of money on gutter protection systems
hoping to eliminate the need to clean their gutters ever again. We have found
that the best products help reduce maintenance at most. All gutter protection
products require some level of maintenance as leaves, needles and other debris
gets lodged in them over time. Watch out for the claim that you'll never need
to clean your gutters again, because you'll still need to
keep the gutter protection system clean.
If there is an area that is under heavy tree cover that perpetually
drops (i.e. cedar) then a rigid metal screen can be helpful.
We have these types of screens available and one product we
like is from http://www.e-zgutter.com/.
Do you recommend a Gutter Protection System?
Most homes are better served by a routine
maintenance schedule. If your gutters are getting clogged regularly
then there is probably debris landing on your roof also. AA Window and Gutter Cleaning can
put you on our recurring maintenance schedule and take better care
of your roof and gutters for a modest fee and you can avoid the up
front investment of thousands of dollars.
Do you pressure wash roofs?
No, we advise our clients against pressure
washing roofs. Pressure washing often damages roofs and reduces the
life of the roof because it washes off a layer of the roof.
We have pressure washers and use them for
cleaning concrete and rinsing siding and decks.
How do you clean roofs?
We blow the loose debris from the roof
with commercial grade backpack blowers. If there are clumps of moss
more than half an inch above the shingle then we use a
brush to agitate the moss, and then
use the blower again.
Next, we clear all the debris from the gutters and downspouts.
The last step is to treat
the roof with zinc sulfate to kill any remaining moss.
It takes about one month for the moss to change color and die. We
guarantee that all the moss will change color and die or we will
come back and apply more zinc sulfate. The wind and rain generally weather
away a significant portion of the remaining dead moss. This process
is widely accepted by our 10,000+ customers. Many realtors
arrange for us to prepare their clients homes before sale or to
satisfy an inspector's request using this same process.
Why should I have my gutters cleaned?
Gutters need to be cleaned regularly in
order to prevent the debris from blocking the flow of water.
Clogged gutters are often the cause of water damage that can run up
high repair bills or remain unnoticed until an inspector finds the
damage and adds a complication to the sale of your home.
Can you keep the birds from nesting in the vent holes under my eaves?
Yes. Starlings are notorious for getting
through the screen that your builder installed to keep birds out of
your vent holes. We cut one quarter inch galvanized steel mesh into
strips and staple it to the outside of your vent holes. We have
never had any birds able to get through this heavier material.
Will it harm my roof if someone walks on it?
Some roofing materials are more fragile
than others and we are very familiar with the different types of
material and proper methods for walking on them. The real answer to
this is that allowing debris and moss to accumulate on your roof
does much more damage than carefully walking on the roof to
maintain it. We will certainly access your roof and determine if it
is able to sustain our walking on it.
How do you keep from falling off the roof?
We start out by hiring people with a
natural talent toward working on uneven surfaces and with a high
level of agility.
We hired GRAVITEC to supply and train our
technicians in the use of fall protection equipment (ropes and
harnesses). In addition, we use high quality ladders with leg levelers and
stabilizer bars and Korkers® brand safety sandals for
traction on slippery roofs.
We train our people to think creatively
and look for the safest way to accomplish a job. We allow our
technicians to walk away from work if they cannot figure out a safe
way to get the work done.
Will it ruin my paint if you pressure wash the siding on my house?
When we rinse the siding on a house with a
pressure washer we use an extended wand with a wide angle nozzle
(40 degrees) and we hold the wand back from the house a substantial
distance (12 - 24 inches). If there is algae and mildew on the
siding we may apply 30 Seconds® (bleach &
TSP) to the siding and let it sit for a few minutes before we rinse
This process is as gentle as possible and still able to get
the dirt and grime off your siding. The older the paint the more
likely there will be some areas that lose a bit of paint. We
monitor this and will seek your guidance as to whether we try to
completely avoid any paint coming off, or if you are planning on
touching up the paint and want us to get the surface as clean as